Why Treating People Right Matters – Allianz Partners on Customer-Centricity and IGO Support
In a recent Healthcare & Protection interview, Hendrik Boelens, Head of the Intergovernmental and Multilateral Development Bank (IGO/MDB) Unit at Allianz Partners, underscored why “treating people right” is more than just a tagline – it’s a strategic imperative, particularly in serving international organisations.
Boelens explains that Allianz’s IGO/MDB unit was set up to serve a highly specialised clientele – international public sector bodies that require long-term, sustainable health insurance support. These organisations, from development banks to intergovernmental agencies, operate globally, often in high-risk or remote regions, and demand both consistency and flexibility in health benefits.
He outlines how Allianz supports these clients with tailored administration, multilingual support, a 24/7 helpline, and deeply experienced account management teams that understand the regulatory complexity and expectations of the sector.
One of the key insights in the interview is that technical compliance and governance are no longer enough – insurers must also meet the human expectations of service: clarity, speed, fairness, and a collaborative mindset. “IGO clients need a long-term partner, not just a product,” Boelens explains.
One World Cover: Proud to Be Part of That Commitment
At One World Cover, we are proud to be part of this ecosystem of trust and professionalism.
We’ve had the privilege of working closely with Hendrik and his team at Allianz Partners on large, complex IGO accounts – including one of the world’s leading multilateral development banks. In a recent testimonial, Hendrik praised our consultants as “best-in-industry regional experts,” adding that our focus on correct benefits, pricing, contracting, and administration “is very much in the best interests of the client.”
He describes us as a “true game-changer” – helping clients identify underperforming areas in their insurance programme and enhancing them through strategic oversight.
If your IGO, MDB, or similar public sector body is seeking a specialist health insurance broker that understands your operational model, internal governance, and high expectations, we would love to hear from you. We can help design, negotiate, and manage sustainable health and benefits programmes that meet your mission, align with your values, and offer peace of mind to your people – wherever in the world they may be.
To learn more please get in touch: [email protected] or click here to contact us.
