Introducing OWC Care: Personalised Health Concierge Support for Your Globally Mobile Workforce
When an expat employee needs specialist treatment – such as orthopaedic surgery, cancer care, or a second opinion – knowing where to go for that treatment, how to make an appointment and how to coordinate the treatment with their health insurance plan can be overwhelming, especially in a foreign country. That’s where OWC Care comes in.
OWC Care is a concierge-style service provided exclusively to our clients. It’s designed to help your staff navigate more complex or high-cost medical needs with confidence. Our team offers hands-on support for situations where simply handing someone a provider directory isn’t enough.
Whether your staff are trying to choose between hospitals in Bangkok, Seoul, or Singapore for a surgery, or don’t know where to begin with a troubling diagnosis, we’re here to help them every step of the way.
What Makes OWC Care Different?
OWC Care goes far beyond basic helplines or claims support. Here’s what we do:
- Medical provider research and shortlisting: We help members identify reputable hospitals and surgeons for their specific condition.
- Appointment coordination: We liaise directly with hospitals to help schedule consultations and surgeries – helping avoid language and admin barriers.
- Guarantee of Payment and insurance alignment: We work with the insurer to ensure pre-authorization is in place and treatment is covered as fully as possible.
- Post-treatment follow-up: We also help coordinate any required rehab or follow-up care, even after the member has returned home.
- Travel support: We can help locate nearby accommodation for overseas treatment and share local travel advice.
For example, when a teacher in Beijing needed knee surgery and was considering going to Thailand, we helped him share medical reports with multiple hospitals, connect directly with top orthopaedic surgeons, confirm coverage, and organise post-op physio care when he returned to China. He never would have known where to start without us.
Important Note: Not a Referral Service
While we help guide members to high-quality options, OWC Care does not act as a medical referral service. The final decision on where to seek care rests with the individual. We are not liable for any decisions made by the member or the medical provider. We coordinate and support the journey – not direct it.
Why This Matters for International Employers
In serious medical situations, peace of mind matters. Having access to OWC Care means your faculty don’t need to navigate complex healthcare systems alone or settle for second-best because of language, location, or insurance confusion.
OWC Care helps ensure:
- Staff receive appropriate, high-quality treatment quickly
- Companies don’t face unnecessary health insurance cost escalation due to missteps in care navigation
- Insurance plans are used optimally, especially for high-cost cases
If you’re already working with us, your staff have access to OWC Care at no additional cost. If you’re not yet a client but are looking to provide a better health support experience to your expat staff, let’s talk. Interested in finding out how it could work for your school or organisation? Get in touch with us today.
We help organizations ensure their health insurance plans provide meaningful, cost-effective coverage — including preventative care and wellness benefits. If your company is looking to optimize health benefits while managing costs, get in touch with us today.
To learn more please get in touch: [email protected] or click here to contact us.
