This series of videos will help you better understand the cover and benefits included within your group health insurance plan, how to use your plan and who to contact if you have questions.
LDi / International Schools of China
A LDi-focused general overview of your key health insurance benefits and your plan’s co-pay and deductible (8 mins 54 secs, click below to open password-protected video in a new tab – the video password is available from your school’s HR team).
If you need to visit the doctor for outpatient treatment such as a visit to a family doctor or GP, please watch this video (5 mins, click below to open video in a new tab, no password needed).
If you have been recommended for surgery or any treatment requiring an overnight stay in a hospital, please watch this video (3 mins 16 secs, click below to open video in a new tab, no password needed).
An introduction to Cigna’s member website CignaEnvoy, who to contact and when, and some details about some of the additional features of your plan (6 mins 17 secs, click below to open video in a new tab, no password needed).
Using Your Plan – What to Do in an Emergency? >>
Some advice and recommendations on what to do in an emergency situation (4 mins 17 secs, click below to open video in a new tab, no password needed).
Got a health insurance question and need to speak to someone? We are here to help. You can contact us using the form on our website, or you can schedule a 1-on-1 Zoom call consultation from Monday to Friday between 1-5pm Beijing time (UTC+8). Click the link to schedule a Zoom call with a member of our help team: https://calendly.com/owchelp1/1-on-1